More Muscle Behind Every Customer Relationship, But We Are Still the Same People

I’ll be honest with you – when customers hear “integration,” they usually think about one thing: chaos. New account reps who don’t know their business. Different phone numbers. Systems that don’t talk to each other. Projects that suddenly hit mysterious delays while everyone figures out the new org chart.

I get it. I’ve seen it happen too many times in our industry. But here’s what I want you to know about the Uniti and Windstream merger: we spent over a year strategically planning this integration so you wouldn’t feel it.

Familiar Faces, Expanded Firepower

Trust is doing what you said, when you said you’d do it. It starts with setting the right expectations upfront and meeting them on the back end. Any changes? Make sure you communicate as soon as possible and transparently. That foundation of trust doesn’t change just because we got bigger.

All of our customers will continue working with account reps they already know. Where both Uniti Wholesale and Windstream Wholesale called on the same customer, that account went to one of those two familiar faces – not some third person you’ve never met. The same transparent communication style that our customers love. The same processes that have earned us compliments on everything from service delivery to project management.

You get business-as-usual continuity, just on a much stronger foundation.

The result? You work with the same trusted partners you had, except now they can tap into a nationwide network that spans both long haul and metro in areas where your business actually needs to grow.

Strong Enough to Support, Invested Enough to Care

Let me tell you something that’s been frustrating my peers at Windstream Wholesale for years: they couldn’t bid on some key strategic builds. Not because they didn’t want the business or couldn’t execute the work, but because capital constraints meant they had to pass on deals with longer payback periods or bigger upfront investments.

Everything changes now.

This combination brings the financial resources to say “yes” to strategic network expansion. As Uniti Wholesale, we can bid proactively on builds where our customers want to grow. We can upgrade networks sooner so we’re ready for orders earlier, we will expand into markets that make strategic sense, and we will approach deals with the kind of long-term thinking that creates real partnerships.

Think about what this means for hyperscalers looking at Tier 2 and 3 markets where space and power actually pencil out. Think about federal government projects that require seriously overdue upgrades to communications infrastructure. Think about carriers expanding into markets where they need a trusted partner who can actually build, not just talk about building.

We are putting our money where our mouth is.

We’re Better, Together

My mandate is simple: grow revenue by improving customer partnerships. Not through aggressive pricing tactics or short-term thinking, but by becoming genuinely indispensable partners.

Here’s the honest truth – when you’re capital-constrained, you make decisions that prioritize short-term cash flow over long-term partnerships. Nobody enjoys those conversations about rate adjustments, especially on services that have become commoditized. But having the financial strength to take a longer view means we can focus on building stronger partnerships and reducing churn through better service.

More importantly, we can finally give all our verticals the muscle they deserve. Our hyperscale team gets enhanced resources to respond faster to RFPs and tackle bigger builds. Our federal government and global enterprise specialists – with their deep expertise and proven track record – now have the backing to pursue the strategic opportunities they’ve been identifying. Our carrier partners get a wholesaler with expanded capabilities who can build footprint where they need it and have ready capacity when they need it.

We’re Built to Grow With You

Baseball taught me that championship teams execute fundamentals flawlessly, but they also have the bench depth to handle whatever the game throws at them. We’ve always executed the fundamentals – quick quotes, tailored solutions, transparent communication throughout the project lifecycle.

Now we have the bench depth too.

The combination of customer-first infrastructure approach and an extensive network creates something genuinely different in the wholesale space. We’re big enough to make strategic investments where you want to grow, but nimble enough to maintain the collaborative culture and custom design work that makes us different from the big carriers of the world.

Whether you’re a carrier expanding coverage, a hyperscaler building out AI infrastructure, or a government agency needing mission-critical connectivity, you get the same trusted partners with expanded firepower. Same people, same processes, same commitment to doing what we say we’ll do.

And now, every partnership is reinforced with the kind of strength and scale that truly changes the game.